Shipping policy
Shipping Policy
Thank you for shopping with Blaire Austin! Each order is thoughtfully prepared with care, and we appreciate your patience while your pieces make their way to you.
Order Processing
Orders are typically processed within 2–4 business days, excluding weekends and holidays. Processing times may be extended during launches, sales, and holiday periods.
Once your order ships, you will receive a confirmation email containing tracking information.
Shipping Rates and Delivery
Free standard shipping on U.S. orders of $100 or more.
For orders under $100, standard shipping is $8. Express shipping is available on any order for $15. Your shipping options and costs are shown at checkout.
Estimated delivery times begin after your order has been processed and handed to the carrier. Most orders arrive within 3–7 business days after shipment. Delivery dates are estimates provided by the carrier and are not guaranteed. Weather, holidays, and other carrier-related circumstances may cause delays.
At this time, Blaire Austin ships within the United States.
Free Local Delivery in Friendswood, TX
Live in or near Friendswood? Choose Local Delivery at checkout for free delivery to addresses within about 6 miles of our Friendswood location. If your address qualifies, Local Delivery will appear as an option at checkout. Local orders are hand-delivered by our team within 1–3 business days after your order has been processed, and we'll let you know when it's on its way.
Address Changes
Please review your shipping address carefully before submitting your order. If you notice an error, contact us as soon as possible at morgan@blaireaustin.com.
Although we will do our best to assist, we cannot guarantee that an address can be changed after an order has been placed. Customers may be responsible for additional shipping charges if an order is returned due to an incorrect or incomplete address.
Lost, Delayed, or Stolen Packages
If your tracking information shows that your package is delayed or missing, please contact the shipping carrier first for the most current information.
If your package is marked as delivered but cannot be located, please check around the delivery area and with household members or neighbors. Carriers sometimes mark packages as delivered shortly before the package arrives, so we also recommend allowing one additional business day.
If your package still cannot be located, please contact us at morgan@blaireaustin.com with your order number. We will review the tracking information and assist with the applicable carrier or shipping-insurance claim.
Claims are subject to the carrier’s or insurance provider’s eligibility requirements and approval. Customers may be asked to provide additional information or documentation, such as confirmation of non-receipt, photographs, or a police report. Filing a claim does not guarantee reimbursement, replacement, or a refund.
Blaire Austin is not responsible for shipping delays caused by weather, carrier disruptions, incorrect addresses, or other circumstances outside our control, but we will always do our best to assist.
Damaged Orders
If your order arrives damaged, please email morgan@blaireaustin.com within 48 hours of delivery. Include your order number and clear photographs of the item, packaging, and shipping label.
Please keep the damaged merchandise and original packaging until the claim has been resolved. Eligible resolutions may include a replacement, refund, or carrier or insurance claim, depending on product availability and the circumstances.
Questions
For questions regarding your shipment, please contact morgan@blaireaustin.com and include your order number.